R. Lancaster & Sons, a family business since 1897

Homes to rent.
Family business since 1897.

We built almost all of our homes ourselves, and we still own and look after every home we let. When you rent a home from us, you deal with us directly, never an agent.

Renting with us.

What to expect, what you're entitled to, and simple tips for your home.

Reporting a repair

Tell us early, with a photo if you can. Small problems are quicker and easier to fix.

Read the guide

Safety checks and alarms

Gas is checked every year and electrics every five years. Test your alarms once a month and tell us if one beeps.

Read the guide

Damp and mould

Open a window or use the extractor when cooking, showering or drying clothes. If you see damp or mould, tell us early.

Read the guide

Your deposit

It's held by the Deposit Protection Service, a government-approved scheme, and comes back to you when you move out, less any agreed deductions.

Read the guide

Moving out

Give us your notice in writing, and we'll confirm the dates and help you get your full deposit back.

Read the guide

Your rights since May 2026

Tenancies now roll on with no end date, and the rules on ending them have changed.

Read the guide

More guides

See all guides

Our standards

We're proud to be members of the National Residential Landlords Association, and bound by its Code of Practice. That means following the law, dealing honestly, treating everyone fairly and respecting your privacy.

NRLA business member: read the NRLA Code of Practice Member no. 2196567

Contact us.

For anything about your home or your tenancy.

Email our team

admin@rlancaster.co.uk

We reply during normal business hours, so only use this for non-emergency correspondence. In case of emergency, click here for instructions.

Call, text or WhatsApp

07398 042 999 WhatsApp

We reply during normal business hours, so only use this for non-emergency correspondence. In case of emergency, click here for instructions.

If something needs fixing

Tell us your address, what's wrong and when it started, with a photo or short video if you can.

Let us know the best times for a tradesperson to call, and a number to arrange it.

Commercial property in the Bournemouth area

For enquiries about our commercial property in the Bournemouth area, please contact our agents, Nettleship Sawyer, on 01202 556491 or via email at enquiries@nettsawyer.co.uk.

Nettleship Sawyer

Workshops in Keswick and allotments in London

For enquiries about our workshops in Keswick or our allotments in London, please email us at admin@rlancaster.co.uk.

In an emergency.

Call the right people first.

Danger to life?

Fire, a crime in progress or anyone at risk.

999

Smell gas?

Open windows, don't use switches, and call the National Gas Emergency Service.

0800 111 999

Carbon monoxide alarm?

Open doors and windows, get everyone outside, and call the gas emergency line. Get medical help if anyone feels unwell.

0800 111 999

Power cut?

Check your trip switches first. If the street is out too, call your electricity network.

105

Water leak?

Use the stopcock inside, usually under the kitchen sink. If that doesn't stop it, the outside stop tap under the small cover in the pavement or front path.

Turn off the water

Break-in?

Happening now? Call the police.

999

Already happened? Call the police.

101

Then call us on 07398 042 999, and keep redialling until we answer.