Welcome to the R. Lancaster & Sons (Cleveleys) Limited’s privacy notice.

 

This privacy notice provides information on how R. Lancaster & Sons (Cleveleys) Limited collects and processes your personal data.

 

1. Important information and who we are

 

R. Lancaster & Sons (Cleveleys) Limited is the controller and responsible for your personal data.

 

We have appointed a data privacy manager. If you have any questions about this privacy notice or our data protection practices please contact the data privacy manager.

 

CONTACT DETAILS

Our full details are:
Full name of legal entity: R. Lancaster & Sons (Cleveleys) Limited
Name or title of data privacy manager: Richard Lancaster
Email address: admin@rlancaster.co.uk
Postal address: Floor 1, Capital House, 8 Pittman Court, Pittman Way, Fulwood, Preston, Lancashire, PR2 9ZG
Telephone number: 07398 042 999

 

2. The data we collect about you

 

We may collect, use, store and transfer different kinds of personal data about you as follows:

Identity Data: includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data: includes billing address, email address and telephone numbers.

Financial Data: includes bank account and payment card details.

Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data: includes your username and password, purchases or orders made by you, your
interests, preferences, feedback and survey responses.

Usage Data: includes information about how you use our website, products and services.

Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

 

We use different methods to collect data from and about you including through:

 

Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
– enquire about our services;
– enquire about the viewing of a property;
– enquire about the renting of a property;
– request marketing material and/or other literature to be sent to you; or
– give us feedback or contact us.

 

Third parties or publicly available sources: We will receive personal data about you from various third parties and public sources as set out below:
– Contact, Financial and Transaction Data from providers of technical, payment and delivery
services based inside the UK.
– Identity and Contact Data from data brokers and/or aggregators such as credit and reference
platform Vouch based in the UK.
– Identity and Contact Data from local authority sources such as Allerdale Borough Council,
Blackpool Council, Ealing Council, Eden District Council, Harrow Council, Wyre Council.
– Identity and Contact Data from publicly available sources such as Companies House.

 

3. How we use your personal data

 

We will only use your personal data for the purpose for which we collected it which include the following:
– To register you as a new customer.
– To facilitate the viewing or renting of a property.
– To manage your relationship with us.
– To improve our website, products/services, marketing or customer relationships.
– To recommend products or services which may be of interest to you.

 

4. How we share your personal data

 

We may share your personal data with external third parties including:
– Professional advisers acting as joint controllers including lawyers, bankers, auditors and insurers based in UK who provide consultancy, banking, legal, insurance and accounting services.
– HM Revenue & Customs, regulators and other authorities acting as joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

 

5. How we keep your personal data secure

 

We have put in place appropriate physical and technical measures to safeguard the personal data that we may collect from you. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. However, please note that although we take appropriate steps to protect your personal data, no website, product, device, online application or transmission of data, computer system or wireless connection is completely secure, and we cannot therefore guarantee the security of your personal data.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

6. International transfers

 

We will transfer the personal data that we collect about you to the following EU and EFTA countries (collectively known as the European Economic Area (EEA)) in order to perform our contract with you:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Norway and Liechtenstein.

 

There are adequacy regulations in respect of these countries. This means that the UK has determined that these countries provide an adequate level of personal data protection.

 

We may also transfer your personal data outside of the UK to countries that the UK has determined may not provide an adequate level of personal data protection. We will only do so in accordance with applicable data protection laws or where you have given us your consent to do so.

 

7. Your legal rights

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data including the right to receive a copy of the personal data we hold about you, the right to request the erasure of the personal data we hold about you, and the right to make a complaint at any time to the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

 

8. Further details

 

If you are looking for more information on how we process your personal data including on data security, data retention and lawful processing bases, please contact our data privacy manager Richard Lancaster (07398 042999).